We provide a range of services and clinics.
Get support if you’re someone who cares for a relative or friend.
Coping with bereavement and grief.
NHS talking therapies, for anxiety and depression is provided by West London NHS Trust and offer evidence-based therapies for people over 18 who have a GP or live in the London Borough of Hounslow.
They can help you with common problems like stress, anxiety and depression. It could be that you’re feeling low, having trouble sleeping, or feeling frightened. These are all things that they can help with.
They offer a range of treatments either online, over the telephone, web-based or in person. There are also a number of different formats such as groups, workshops, couples therapy or individual therapy. They aim to provide individuals with a choice of time, day and location suited to the needs of the individual in a timely manner.
You can ask for a referral from your GP or any other health or social care professional. They will fill in a form explaining how you are feeling.
You can also refer yourself online. You can find out how to refer yourself and more information about the service here https://www.westlondon.nhs.uk/our-services/adult/iapt/iapt-hounslow.
Please review our list of non-NHS work that we offer at our GP surgery, which attract a fee. This includes certificates, forms, medical examinations and various travel vaccinations.
When your doctor is asked to give medical information about you in the form of a report, letter or certificate, the request kick starts a series of processes.
This takes time and is not always straightforward or simple to complete. Some of the information is not available easily and will mean the doctor has to sort and select the right information for the request.
The doctor also must establish who is funding this work and if it is not part of their NHS work, agree a fee for this.
Many patients see their doctor as the embodiment of the NHS and all that it provides – free care at the point of delivery. However not all work doctors are asked to do is paid for by the NHS and many GPs are self-employed.
This means they must cover their time and costs – staff, buildings, heating, lighting, etc – in the same way as any small business. The NHS only pays for NHS work, any work outside of the NHS must be funded by other means and this is why fees are charged.
Your doctor receives large amounts of request and which is often to do with whether your general health allows you to do something e.g. to work, receive benefits, drive, play sport, attend school, own a house, a firearm or it is for insurance, court or other medico-legal reasons.
All requests will vary in complexity, volume and consistency ranging from signing a certificate which can take minutes, to an in-depth report with an examination that can take hours.
When your doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.
In order to complete even the simplest of forms, they may have to check your entire medical record (some of which may not be accessible on a computer or on site).
Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.
Your doctor is inundated with work. They have to balance their time with treating the sick, keeping their practice afloat and making sure they are doing all of this safely and within their professional duties as a doctor.
With certain exceptions written within their contract, doctors do not have to carry out non-NHS work. However, many choose to for the benefit of you and other families they treat.
Where a doctor chooses to undertake the work, we advise them to inform and always agree a fee in advance of undertaking work.
Should their volume of work prove to be greater or more complex than expected, the doctor will contact you to discuss how to proceed.
– Not all documents need a signature by a doctor and can be done by other professionals. Please check the form and accompanying guidance as you may get a quicker response that way.
– If you have several forms requiring completion, present them all at once and ask your doctor if he or she is prepared to complete them at the same time to speed up the process.
– Do not expect your GP to process forms overnight. Urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.
– Don’t book an appointment with your doctor to complete forms without checking with your doctor’s administrative staff as to whether you need to or not.
When you attend a test of any kind, you will be told how long you should expect to wait for the results. This is a guideline, and we ask that you wait this time before checking for your results.
Please note that we have a strict policy regarding confidentiality and data protection. We will only give test results to the person they relate to unless that person has given prior permission for their release or if they’re not capable of understanding them.
There are different ways you can access the results of tests that have been done at our GP surgery.
Please note that the results of tests carried out during hospital visits are not normally sent to the practice.
If a doctor asks you to have a repeat test, it is usually because:
Please do not worry if the doctor has asked you for a repeat test. The doctor will speak to you or request to see you directly if they need to discuss the results.
The NHS provides sickness certification only after seven continuous days of illness. If you need a sick note to cover this period of sickness you should complete a Self-Certification (SC2) form which is available from your employer or on the HMRC website.
If you are registered with our GP surgery, you can access some health services online. This means you can do some tasks when it is better for you and avoid telephoning the practice.
Below are some of the main online services we use in our GP surgery:
To help manage online requests from patients, we use askmyGP.
This is an online form where you can tell us what you need help with by answering a few simple questions. You can use askmyGP to contact us about a health query or concern, or to ask for help with an administration query related to your health. If you already have your NHS Login, you will be able to log in to askmyGP using that. If not, you can register through the link below.
Our staff operate on AskmyGP during our normal service times from Monday to Friday: 8am to 6:30 pm and Saturday: 9am to 1 pm. However, you can send a request at anytime during the week.
askmyGP is a way to access your GP practice Online but like all appointments there are a limited number per day. Once these appointments are filled askmyGP will be closed until the next day.
If you would like to benefit from online services and prefer to use an app, you can use the Airmid app. Airmid is the patient-facing app for the provider of our clinical system. If you don’t want to use an app you can still access SystmOne Online.
To sign up for online services you’ll need to visit us. You can visit any of our surgeries and ask to be registered for the service. You’ll need to provide some ID.
Access your complete medical record and contribute to it using information from medical devices and wearables, Apple Health and Google Fit.
To use the Airmid app, you must set up your NHS log-in.
This is the same login as you would use for the NHS App. For help and guidance on how to do this, please visit the NHS website.
You can find out more about the NHS App, how to download it and get support here (https://www.nhs.uk/nhs-app/).
You’ll need to provide extra proof of who you are to get full access to your NHS account.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Your NHS account allows you to access your services through the NHS App or website. It also allows you to access authorised apps such as Airmid and askmyGP.
To have an NHS account, you must be aged 13 or over and registered with an NHS GP surgery in England or the Isle of Man.
You can find out more about how to set up your NHS login, you can visit the NHS website: How to set up NHS login
You may find it easier to have an app on your phone to access your account but you don’t have to. If you prefer, you can access your NHS account online: Log in – NHS App Online (service.nhs.uk)
SystmOnline allows patients or someone acting on behalf of the patient to proactively manage their care. The online services available include the ability to view an online Electronic Medical Record (EMR) as well as booking appointments and managing medication.
SystmOnline is available as an online service if you prefer to use a computer. If you prefer to use an App on your tablet or smartphone, you can find information on the Airmid app.
You can get
support and find
some Frequently
Asked Questions
about SystmOnline
below.
Antenatal care is the care you get from health professionals during your pregnancy. It’s sometimes called pregnancy care or maternity care. You’ll be offered appointments with a midwife, or sometimes a doctor who specialises in pregnancy and birth (an obstetrician).
You should start your antenatal care as soon as possible once you know you’re pregnant.
In London you can choose where you have your antenatal care, this will probably be your local hospital. You can self-refer directly, or if you prefer you can ask your GP.
If you already know the hospital you want your care from, you’ll find information on their website about how to self-refer. Otherwise, you can visit the My Health London website and search for hospitals in your chosen area of London.